Last Updated: 03.04.2025

At The Pioneer Of Happiness, we value and respect the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. What Information We Collect - we may collect and store the following types of personal information: Contact Information: Name, email address, phone number, mailing address, health Information: Child’s medical history, treatment plans, assessments, and any other information related to your child’s occupational therapy needs. As a health service, we are required by law to collect and protect this sensitive information, financial Information: Billing details, payment history, insurance information, website Usage Data: IP address, browser type, operating system, pages visited, and other usage details

2. How We Collect Information - we may collect personal information in a variety of ways, including: Direct Interaction: When you make inquiries, book appointments, or contact us through our website, email, phone, or in person, online Forms: When you fill out online forms such as appointment bookings, assessments, or newsletters. Website analytics: We may use cookies and tracking technologies to collect information about your usage of our website to improve our services and your experience.

3. How We Use Your Information: We use your personal information for the following purposes: To provide and deliver occupational therapy services to you and your child, to schedule and manage appointments, to process payments for services rendered, to communicate with you about your child’s treatment and care, to send you relevant information, newsletters, or updates (if you’ve opted in), to comply with legal and regulatory requirements under the Health Records Act 2001 (VIC) (or relevant state/territory laws)

4. Disclosure of Your Information We may disclose your personal information to the following third parties, as necessary, to provide our services and fulfil our legal obligations: Healthcare Providers: We may share relevant health information with other healthcare professionals involved in your child’s care, but only with your consent or as required by law, payment processors: We may share financial information with third-party payment processors to complete transactions. Service Providers: We may use third-party service providers (e.g., IT support, website hosting, analytics) who may have access to your personal information as necessary to perform their services. Legal Obligations: We may disclose your personal information if required by law or in response to legal requests, such as court orders or government investigations.

5. Data Security: We take the security of your personal information seriously. We implement appropriate physical, electronic, and managerial measures to safeguard your information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. However, please be aware that no data transmission over the internet can be guaranteed as completely secure. While we strive to protect your personal data, we cannot guarantee the absolute security of your data transmitted to us.

6. Accessing and Correcting Your Information Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and your child. You can also request that we correct any inaccurate, incomplete, or outdated information. To make such a request, please contact us using the details provided below.

7. Retention of Your Information: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once we no longer need your information, we will take reasonable steps to securely destroy or de-identify it.

8. Cookies and Tracking Technologies: Our website uses cookies and other tracking technologies to enhance your user experience, track website usage, and improve our services. You may disable cookies through your browser settings, but doing so may limit your ability to use certain features of the website.

9. Children’s Privacy: As a paediatric occupational therapy service, we collect and process personal and health information about children. We take extra care to protect children’s privacy. We ensure that parental or guardian consent is obtained before collecting information from or about their child.

If you are the parent or guardian of a child and have any concerns about the collection of your child’s information, please contact us.

10. Third-Party Links: Our website may contain links to third-party websites, including other healthcare providers or related services. Please note that we are not responsible for the privacy practices or the content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Your Privacy Rights: As an individual, you have the following rights regarding your personal information: Right to Access: You can request access to the personal information we hold about you, Right to Correct: You can request correction of any inaccurate or incomplete personal information. Right to Withdraw Consent: If you have previously provided consent for us to process your personal information (e.g., for marketing), you can withdraw that consent at any time. Right to Complain: If you believe that we have not complied with our privacy obligations, you have the right to make a complaint. Please contact us, and we will work to resolve your concern. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).12. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date. Your continued use of our website and services after any changes signify your acceptance of the revised policy. 13. Contact Us: If  you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

The Pioneer Of Happiness 
info@thepioneerofhappiness.com